Privacy Policy

Last updated: May 2026

1. Information We Collect

We collect information you provide directly:

• Account information (name, email, phone, company)
• Payment information (processed securely by Stripe)
• Call recordings and transcripts
• Chat logs and customer interactions
• System and usage data

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process payments and send invoices
• Train and optimize AI models (anonymized)
• Send service updates and notifications
• Support customer service requests
• Comply with legal obligations

3. Data Sharing

We do not sell your data. We may share data with:

• Service providers (payment processors, hosting)
• Legal authorities if required by law
• Business partners (with your consent)

4. Data Security

We maintain industry-standard security measures including encryption, firewalls, and access controls. However, no system is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your data as long as your account is active. After termination, we retain data for 90 days before deletion, unless required by law to retain longer.

6. User Rights (GDPR & CCPA)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability (export in standard format)

7. Cookies

We use cookies for authentication and analytics. You can disable cookies in your browser settings, but this may affect functionality.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

9. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy. Changes take effect immediately upon posting. We will notify you of material changes.

11. Contact Us

For privacy questions or to exercise your rights, contact: privacy@fndi.tech